Terms of Service

1. This agreement

These Terms are an agreement between Orange Meta AI ("ShopMeta", "we", "us") and the business that creates an account ("you", the "Customer"). By creating an account or using the service, you accept these Terms on behalf of that business and confirm that you have the authority to do so. If you do not agree, do not use the service.

Two other documents work alongside these Terms:

• The Privacy Policy explains how we handle information about you and your team.
• The Data Processing Addendum ("DPA") forms part of these Terms. It governs the personal data we process on your behalf, such as your customers' details. Where these Terms and the DPA differ about personal data, the DPA applies.

2. The service

ShopMeta lets your team ask questions about your store's data and get answers, dashboards, scheduled reports and alerts. It reads from the sources you connect: your store-data warehouse, your databases, your analytics properties and other business services. It also provides a connection point (an "MCP server") through which AI tools you choose can reach the same data under the same access rules.

We may add, change or retire features. We will not materially reduce the core service during a paid term without giving you at least 30 days' notice.

3. Accounts and your team

• Your users. You are responsible for everyone who uses your organization's account ("Users") and for what they do with it.
• Sign-in details. Keep them secret. Tell us promptly at admin@shopmeta.ai if you believe an account has been compromised.
• Access is yours to set. Your owners and admins decide who joins, what role each person has, and which connections and stores each group may use. We apply those settings. We do not choose them for you.
• Business use. Users must be at least 18 and must use the service for business purposes.
• Accurate details. The account information you give us must be accurate and kept up to date.

4. Your data and our role

"Customer Data" means everything you, your Users or your connections make available to the service. It includes store data (orders, products and your own customers' details), data from your databases and connected services, the questions your team asks, the files they upload, and what you save, such as dashboards, automations and notes.

• You own it. We claim no ownership of Customer Data.
• What we may do with it. You permit us to host, read, process, transmit and display Customer Data only to provide and support the service, to monitor and improve its quality for your organization (section 5), to keep it secure, and to meet our legal obligations.
• Personal data. Where Customer Data contains personal data, such as your customers' names, email addresses, postal addresses and order histories, you are the controller (or "business") and we are your processor (or "service provider"). The DPA sets the rules.
• Your responsibilities. You must have the right to connect each source and to let us process its data. That includes having a lawful basis, telling your own customers what you do with their data, and obtaining any consent the law requires.
• Read-only by default. We read your warehouse and databases; we do not change them. The one exception is a connected business service where your owner or admin has expressly allowed changes (section 7).
• What we never do. We do not sell Customer Data, use it for advertising, or use it to train general-purpose AI models. We do not combine it with another customer's data or use it for another customer's benefit.
• Customer look-ups are on by default. Finding an order or a customer by name, email address or order number is switched on when you start, including for AI tools you connect. Your owners and admins can restrict it.
• Usage statistics. We may use statistics about how the service is used, such as counts, timings and error rates, to run and improve it. These never identify you, your Users or your customers.

5. AI features

• Who produces the answers. Answers are produced by AI models from third parties, currently Anthropic's Claude. To answer a question, the service sends the model the question, your saved instructions and the data needed for the answer. That data may include personal data.
• Our model access or yours. You may use ShopMeta's model access, where your plan includes it, or connect your own account with the model provider ("your own key"). With your own key, your agreement with that provider governs how it handles the data, and the provider is not our subprocessor for that processing.
• The provider does not train on your data. Where we provide the model access, our agreement with the provider does not allow it to train its models on your data.
• How we improve answers for you. We monitor how well the service is answering your organization. Authorized ShopMeta staff may review your organization's questions, answers and feedback to find poor results and correct them. What we learn from your organization's use is applied to your organization: its instructions, definitions and settings. It is not passed to another customer and is not used to train general-purpose AI models. General fixes to the product may come out of this work, but they never carry your data, or anything particular to your business, to anyone else.
• AI output can be wrong. The figures in an answer come from queries run against your data, but explanations, summaries and suggestions are generated and can be inaccurate, incomplete or out of date. Check anything important before you rely on it.
• Your decisions are yours. The service is not financial, legal or tax advice, and you are responsible for the decisions you make with its output.

6. Acceptable use

You and your Users will not:

• use the service to break the law or anyone's rights, including privacy and data-protection law;
• connect a source you have no right to connect;
• look people up for a purpose unrelated to running your business, or use the service to harass, discriminate against, or make decisions with legal effect about an individual without human review;
• upload malware, or probe, attack or disrupt the service or another customer's data;
• get around access rules, plan limits, rate limits or the safeguards on custom queries;
• resell the service or provide it to third parties, unless we have agreed in writing;
• reverse engineer the service or use it to build a competing product;
• send data the service is not designed for: full payment card numbers, government identity numbers, or health information. ShopMeta is not a PCI or HIPAA service.

We may suspend access that breaks these rules or puts the service or other customers at risk. We will give notice first where that is practical.

7. Connected services and AI tools you choose

• Other providers' services. The sources you connect, such as your warehouse, databases, Google Analytics, payment and support tools and messaging channels, are provided by others under their own terms. We are not responsible for them, and their availability affects ours.
• Saved credentials. Credentials you save are encrypted. You authorize us to use them to read data in those services on your behalf.
• Changes in a connected service. A tool that can change something in a connected service is offered only when your owner or admin has allowed changes on that connection, and never for payment services.
• AI tools your team connects. When a User connects an AI tool of their choice (for example Claude, ChatGPT or Cursor) to ShopMeta, the data that tool requests is sent to it and is then handled by its provider under your or the User's agreement with that provider. That provider is not our subprocessor. Your owners and admins decide whether AI tools may connect and which kinds of data they can reach, and can see and remove connected tools at any time.
• Where reports are sent. Reports and alerts you schedule are delivered to the email addresses and channels you set. You are responsible for who receives them.

8. Plans, fees and limits

• Plans. The plans, their prices and their limits (seats, connections, dashboards, automations and AI allowance) are shown in the product. Paid plans are not yet charged in the product; this section applies once they are.
• Billing. Paid plans are billed in advance, monthly. Fees are non-refundable except where the law or these Terms say otherwise. Prices exclude taxes, which you are responsible for.
• AI allowance. A plan may include a monthly allowance for AI features that use ShopMeta's model access. When it is used up, those features pause until the next period unless you connect your own key.
• Price changes. We will give at least 30 days' notice of a price change. It takes effect at your next billing period.
• Late payment. If a payment is more than 15 days overdue, we may suspend the account after notifying you.

9. Beta features and free plans

Features marked beta, preview or "not tested yet", free plans, and partner arrangements without fees are provided as they are. They may change or end at any time and carry no service commitment. To the extent the law allows, our total liability for them is limited to US$100.

10. Ownership and feedback

• Ours. We own the service: the software, its design, the built-in metric definitions and the documentation. While your account is active we grant you a non-exclusive, non-transferable right to use it for your internal business.
• Yours. What you create in the service, including instructions, notes, custom metrics, dashboards and automations, remains yours.
• Feedback. If you send us suggestions, we may use them without restriction or payment.

11. Confidentiality

Each of us will protect the other's confidential information with reasonable care, use it only to perform this agreement, and share it only with staff and contractors who need it and are bound by similar duties. Customer Data is your confidential information. This does not cover information that is public, was already known, was developed independently, or was rightfully received from someone else. If the law compels disclosure, the party required to disclose will give the other notice where the law allows.

12. Security

We maintain the technical and organizational measures described in Annex II of the DPA. You are responsible for securing your own accounts, for choosing who has access, and for the systems you connect. Give ShopMeta a login that is read-only and limited to what it needs. If a security incident affects your data, we will notify you as the DPA requires.

13. Availability and support

We work to keep the service available, but we do not promise that it will be uninterrupted or error-free unless a signed order form sets a service level. We may carry out maintenance and will try to do so at quiet times. Support is by email at admin@shopmeta.ai during business hours, Eastern Time.

14. Disclaimers

Except as these Terms expressly state, the service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that AI output is accurate, or that data from a connected source is complete or correct.

15. Limits on liability

• Excluded losses. Neither of us is liable to the other for indirect, incidental, special, consequential or punitive losses, or for lost profits, revenue, goodwill or data.
• Cap. Each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or US$100 if you paid none.
• Exceptions. These limits do not apply to your payment obligations, to the indemnities in section 16, to your breach of section 6, or to liability the law does not allow to be limited.

16. Indemnities

• Ours. We will defend you against a third-party claim that the service, as we provide it, infringes that party's intellectual property rights, and pay the damages and costs finally awarded. If such a claim arises we may modify the service, replace it, or end the affected part and refund prepaid fees for it. This does not cover claims caused by Customer Data, your connected sources, or use that breaks these Terms.
• Yours. You will defend us against a third-party claim arising from Customer Data, from a source you connected, or from your breach of sections 4 or 6, and pay the damages and costs finally awarded.
• How it works. The party seeking protection must give prompt notice, let the other control the defense, and cooperate reasonably.

17. Term, suspension and ending

• Term. These Terms apply for as long as you have an account.
• You may leave at any time by asking us at admin@shopmeta.ai to close your organization's account.
• We may end the agreement if you materially breach it and do not fix the breach within 30 days of notice, immediately for a serious breach of section 6, or on 30 days' notice for a free plan.
• After it ends. Your access stops. For 30 days you may ask us for a copy of what you created in the service. We then delete Customer Data, including saved credentials, as the DPA describes.
• What continues. Sections that by their nature should survive, such as confidentiality, liability, and ownership, continue after the agreement ends.

18. General

• Changes to these Terms. We will give at least 30 days' notice, by email or in the product, of a change that materially affects you. If you keep using the service after the change takes effect, you accept it. If you object, you may close your account before then.
• Governing law. These Terms are governed by the laws of the State of Florida, United States, and the state and federal courts located in Hillsborough County, Florida have exclusive jurisdiction.
• Assignment. Neither party may assign this agreement without the other's consent, except to a successor in a merger or sale of the business.
• Events beyond control. Neither party is liable for a failure caused by events outside its reasonable control.
• Publicity. We will not use your name or logo publicly without your permission.
• Sanctions and export. You confirm that you are not subject to sanctions and will not use the service in breach of export or sanctions law.
• Whole agreement. These Terms, the DPA and any signed order form are the whole agreement. If they conflict, the order is: order form, DPA (for personal data), these Terms. If part is unenforceable, the rest stays in force. A failure to enforce a term is not a waiver.
• Notices. We send notices to your owners' email addresses. Send notices to us at admin@shopmeta.ai and Orange Meta AI, 1111 Oakfield Dr, Ste 115-2538, Brandon, FL 33511.